CITYPLAY football tracker support for Manchester City fans

Have a question about CITYPLAY?
Check out our dedicated Customer Support center.

Support Centre
Playermaker 2.0 football wearable tech support

Have a question about Playermaker 2.0?
Check out our dedicated Customer Support center.

Support Centre

Avtiare Performance Cleats support by iLOVEthisGAME

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SUPPORT CENTRE

Playermaker 2.0 FAQS

What is Playermaker 2.0?

The next generation of Playermaker’s technology.
Smaller sensors, leaner straps and a battery with greater capacity and life span.

The newly advanced Playermaker 2.0 app includes additional physical and technical data, in addition to our revolutionary rating system and performance player cards.

Can i upgrade my Playermaker 1.0/uno to Playermaker 2.0?

We have a special upgrade offer for Playermaker 1.0/UNO users. Please contact our SUPPORT, share your Playermaker 1.0 account email, and we will reply with all details.

Smooth Transition – Easily import your data from Playermaker 1.0 and take advantage of our new & cutting edge matrix and scoring system.

How do I activate my membership?

1. Open your Playermaker 2.0 app.
2. Create a new account or log in to your existing account.
3. After, a Verification Code will be sent to the email address that is associated with your Playermaker 2.0 account.
4. Go to the relevant email inbox and retrieve your Verification Code.
5. Next, enter your Verification Code onto the app and press ‘Confirm

If you do not know where to find your Activation Code, then read this CLICK HERE first.
If you cannot find your activation code, follow this CLICK HERE.

How do I sync my data onto the app?

Before syncing, make sure you have stable internet connection, your phone’s Bluetooth is ON and sensors are paired to your profile.

1. Place both sensors inside the case after the session
2. Both sensors will blink white
3. Keep your phone and sensors in close proximity to one another.
4. Open the Playermaker 2.0 app.
5. Your new activity will automatically pop up on your app.
6. Select the relevant activity type: Match or Training.
7. Now, analyze your session’s data!

how do i charge my sensors?

1. Place both sensors inside the Playermaker 2.0 case.
2. Plug the charging cable into the bottom of the case and into a power source.
3. Check that your sensors’ lights are shining a solid color (green / orange / red).
3.1 A solid color (light) indicates that your sensors are charging successfully.
3.2 A blinking color or no color (light) indicates that your sensors are not charging successfully.

Important Tips:
1. Charge your sensors after each performed activity.
2. It takes approximately 3-4 hours to fully charge your sensors from zero battery.
3. The minimum battery life required to start and record a session is ≥ 20%.
4. When your case is not plugged into the charger, then your sensors will go into rest mode and not flash any light (to preserve battery life).

playmaker support

Have a question about Playermaker2.0?
Check out our dedicated Customer
Support center CLICK HERE.

cityplay faq

what is cityplay?

The next generation of Playermaker’s technology, developed in partnership with Manchester City Football Club.
Smaller sensors, leaner straps and a battery with greater capacity and life span.

The newly advanced CITYPLAY app includes additional physical and technical data, exclusive in-app content such as position-specific drills, personalized tips, and recommendations coming from Man-City experts.

How do I activate my membership?

1. Open your CITYPLAY app.
2. Create a new account or log in to your existing account.
3. After, a Verification Code will be sent to the email address that is associated with your CITYPLAY account.
4. Go to the relevant email inbox and retrieve your Verification Code.
5. Next, enter your Verification Code onto the app and press ‘Confirm

If you do not know where to find your Activation Code, then read this article first CLICK HERE.
If you cannot find your activation code, follow this link CLICK HERE.

How do I sync my data onto the app?

Before syncing, make sure you have stable internet connection, your phone’s Bluetooth is ON and sensors are paired to your profile.

1. Place both sensors inside the case after the session
2. Both sensors will blink white
3. Keep your phone and sensors in close proximity to one another.
4. Open the CITYPLAY app.
5. Your new activity will automatically pop up on your app.
6. Select the relevant activity type: Match or Training.
7. Now, analyze your session’s data!

How to check if my sensors are ready for a session

1. Remove your sensors from the case.
1.1 Blue light = sensor is recording a session.
1.2 No light = sensor is OFF or has zero battery. Plug your case into the charger to turn the sensor ON / to charge your sensors.
1.3 Red light = sensor has a low battery and requires charging.
1.4 White light = sensor contains data from a recent session that needs to be synced or deleted prior to conducting a new activity.
2. Check your sensors’ status from the app.
3. Plug your case into the charger to observe your sensors’ light indications.
4. Green or orange lights mean that you have enough battery to conduct a session.

how do i charge my sensors?

1. Place both sensors inside the Playermaker 2.0 case.
2. Plug the charging cable into the bottom of the case and into a power source.
3. Check that your sensors’ lights are shining a solid color (green / orange / red).
3.1 A solid color (light) indicates that your sensors are charging successfully.
3.2 A blinking color or no color (light) indicates that your sensors are not charging successfully.

Important Tips:
1. Charge your sensors after each performed activity.
2. It takes approximately 3-4 hours to fully charge your sensors from zero battery.
3. The minimum battery life required to start and record a session is ≥ 20%.
4. When your case is not plugged into the charger, then your sensors will go into rest mode and not flash any light (to preserve battery life).

cityplay support

Have a question about CITYPLAY?
Check out our dedicated Customer
Support center CLICK HERE.

General questions

Who do I contact for support?

Even though iLOVEthisGAME is an authorized reseller, we’re committed to delivering a premium customer experience from start to finish. That means we handle any questions about your order, shipping and tracking issues. For Playermaker and CITYPLAY, technical and warranty support, please CLICK HERE

All Avtiare and iLOVEthisGAME gear, you can reach out to us here: CONTACT US